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How speed winner Handles Your Personal Data

Q: How can I request a copy of the data speed winner holds about me?

Send a data access request to privacy@speedwinner.app from your registered email address, or use the Account Settings page. We will verify your identity and provide a copy of your records within 14 days of the confirmed request.

Q: Can I ask speed winner to correct or delete my personal data?

Yes. If any information we hold is inaccurate, email privacy@speedwinner.app or update it directly in Account Settings. Deletion requests are reviewed against legal retention obligations, and we will notify you of the outcome within 14 days.

Q: Who should I contact if I believe my privacy rights have not been respected?

Contact our privacy officer directly at privacy@speedwinner.app with a description of your concern. If you remain unsatisfied after our response, you may escalate the matter to the relevant personal data protection authority in Malaysia under applicable local law.

At speed winner, your personal data is collected only for the purpose of operating your account, processing transactions through Touch 'n Go, GrabPay, Boost dan FPX, and keeping…

Data collected only as neededTouch 'n Go, GrabPay, Boost dan FPX securedYour rights respectedMalaysia-based data handlingTransparent retention periods

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What Data We Collect and Why

speed winner Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect your name, email address, contact number, and payment identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX, or FPX bank transfers. We also log device identifiers, IP addresses, and session activity to protect account integrity and

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detect unauthorised access. Transaction records — deposits, withdrawals, and any account adjustments — are retained as required under applicable Malaysian financial regulations. Behavioural data such as pages visited and session duration is gathered in aggregate through cookies to help us improve how the platform functions. We
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do not sell, rent, or trade your personal data to third parties for marketing purposes. Data shared with payment processors is limited strictly to what is necessary to complete each transaction. Your account data is accessible to you at any time through the account settings page.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN PRIVASI

Reach Our Privacy Team Directly

If you have a question about how your data is used, want to request a copy of your records, or need to correct information held in your account, our privacy support team…

Live Chat Start a live chat from any page on speedwinner.app. Our support team can log a formal data request, confirm your identity, and escalate to our privacy officer when needed.

Email Send your data request or privacy concern to our dedicated address at [email protected]. Include your registered email so we can verify your identity and locate your records.

Account Settings Log in and navigate to Account Settings to view, download, or request deletion of the personal data we hold. Changes to contact details take effect immediately upon verification.

PENGENDALIAN DATA DAN KESELAMATAN

Explore How We Protect Your Account Data

Speed winner applies a layered approach to data security — covering how information moves between your device and our servers, how long different data types are retained, and how you can exercise…

Encrypted Transmission

All data exchanged between your browser or app and our servers travels over TLS encryption. This applies to login, payment actions via Touch 'n Go and GrabPay, and any form submission on the platform.

Cookie Controls

We use functional cookies to keep your session active and analytical cookies to understand aggregate usage patterns. You can manage cookie preferences from the banner displayed on your first visit or through your browser settings at any time.

Account Security

Two-step verification is available for all accounts and strongly encouraged. Login attempts from unrecognised devices trigger an email alert to your registered address so you know immediately if access is attempted.

Data Retention Schedule

Active account data is retained for the duration your account remains open. Transaction records are kept for a minimum period in line with Malaysian financial regulations. Inactive accounts are flagged for review after 24 months.

Third-Party Processors

Payment processors handling Boost and FPX transactions are bound by data processing agreements that restrict them to using your data solely to complete the transaction. We audit these agreements periodically.

Your Right to Request Changes

You may request access, correction, or deletion of your personal data at any time by contacting [email protected] or using the Account Settings page. We will confirm receipt within one business day.

Browse Common Privacy Policy Questions

The questions below address what we collect, how long we keep it, who can access it, and what steps you can take if you want to update or remove your data. If your question is not covered here, reach us directly via live chat or [email protected].

We collect your name, email address, phone number, and payment identifiers such as your Touch 'n Go or GrabPay account reference. Device data and session logs are also recorded to maintain account security and detect unusual activity.

We share data only with payment processors required to complete your transactions — for example, the providers handling Boost or FPX transfers. We do not sell or trade your personal data to third-party marketers or data brokers.

Your personal data is retained for as long as your account remains active. Transaction records are kept for the minimum period required by Malaysian financial regulations. You may request deletion after closing your account, subject to those legal retention requirements.

Send a data access request to [email protected] from your registered email address, or use the Account Settings page. We will verify your identity and provide a copy of your records within 14 days of the confirmed request.

Yes. If any information we hold is inaccurate, email [email protected] or update it directly in Account Settings. Deletion requests are reviewed against legal retention obligations, and we will notify you of the outcome within 14 days.

We use functional cookies to maintain your session and analytical cookies to understand aggregate platform usage. You can accept, reject, or customise cookie categories from the consent banner on your first visit, or adjust settings through your browser at any time.

Contact our privacy officer directly at [email protected] with a description of your concern. If you remain unsatisfied after our response, you may escalate the matter to the relevant personal data protection authority in Malaysia under applicable local law.

How speed winner Handles Your Personal Data

Reach Our Privacy Team Directly

Explore How We Protect Your Account Data

Encrypted Transmission

Cookie Controls

Account Security

Data Retention Schedule

Third-Party Processors

Your Right to Request Changes

Browse Common Privacy Policy Questions

01 What personal data does speed winner collect when I open an account?

02 Does speed winner share my data with anyone outside the platform?

03 How long does speed winner keep my account data?

04 How can I request a copy of the data speed winner holds about me?

05 Can I ask speed winner to correct or delete my personal data?

06 What cookies does speed winner use and how can I manage them?

07 Who should I contact if I believe my privacy rights have not been respected?

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