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Understand Your Rights at speed winner

speed winner operates under a framework of clear terms, privacy commitments and account conditions so you always know where you stand.

Account TermsPrivacy PolicyCookie PolicyData RetentionJurisdiction Notice

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Browse Our Core Legal Conditions

speed winner Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms govern every interaction between you and this platform — from account creation and wallet activity to how we process your personal data. When you fund your account using Touch 'n Go, GrabPay, Boost dan FPX, those transactions are subject to both our payment processing

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terms and the rules of the respective payment provider. We do not share your financial data across unrelated third parties, and we retain transaction records only for as long as required under applicable Malaysian financial regulation. Any dispute arising from account activity is handled through the
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process described in our Terms of Service, and you may raise a formal query at any time via our support channels. Eligibility to hold an account depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT

Reach Us on Legal or Policy Matters

Have a question about our terms, your data rights, or how a specific policy applies to your account? Our support team handles legal and policy queries through multiple channels.

Live Chat Start a live chat session directly from your account dashboard. Our agents can clarify terms, confirm policy details and log a formal data request on your behalf in real time.

Email Support Send your legal or privacy query to our dedicated support email. We acknowledge every message and provide a documented response, useful if you need a written record of policy clarification.

Help Centre Our self-serve help centre carries plain-language summaries of our Terms of Service, Privacy Policy and Cookie Policy so you can check the key points without waiting for a reply.

HOW WE HANDLE IT

Open Our Data and Security Practices

We handle your personal data, cookies and account security through documented processes — not vague commitments.

Data Collection Scope

We collect only what is necessary to operate your account — name, contact details and payment method identifiers. We do not collect data beyond what your account activity generates, and we document every category we hold.

Cookie Usage

Our site uses functional and analytics cookies to keep your session active and measure page performance. You can adjust cookie preferences through the banner shown on your first visit or via browser settings at any time.

Account Security

Passwords are hashed and never stored in plain text. We apply two-step verification options to your login flow, and suspicious login attempts from unrecognised devices trigger an automatic account alert to your registered email.

Data Retention

Account records are kept for the period required by applicable Malaysian financial and data regulation. Once the retention window closes, data is securely deleted or anonymised — we do not hold your information indefinitely.

Your Access Rights

You may request a copy of the personal data we hold on you at any time. Submit the request through live chat or email and we will deliver a structured data summary within the timeframe set by applicable local law.

Requesting Changes or Deletion

If any personal data we hold is incorrect, you can ask us to correct it. Where local law permits, you may also request deletion of your data — our support team will confirm eligibility and process the request in writing.

Explore Answers to Policy Questions

These answers address the most common queries we receive about terms, data rights and account conditions. If your question is not covered here, our support team can provide a documented response.

Your account is governed by the terms set out in our Terms of Service. Access to the platform depends on local law and is available where local law permits. We do not override applicable Malaysian regulations.

We hold the information you provided during account creation — name, email, contact number and payment method identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX. We do not hold data beyond what your account activity generates.

Contact our support team via live chat or email and state that you are making a data access request. We will verify your identity, then deliver a structured summary of the data we hold within the timeframe required by applicable local law.

Where local law permits, you may request deletion of your account data. Our support team will confirm whether your account meets the eligibility criteria and process the deletion request in writing with a reference number.

We retain your records for the period required by applicable Malaysian financial and data regulation. Once that window closes, data is securely deleted or anonymised. We do not store your information beyond the legally required period.

Payment transactions are processed under our payment terms and the rules of the respective provider. We store only the transaction identifiers needed for account reconciliation — we do not retain full card or wallet credentials on our servers.

Submit a formal data concern via email or live chat. We acknowledge every complaint, assign a reference number and provide a written response. Unresolved concerns may also be escalated to the relevant Malaysian regulatory authority.

Understand Your Rights at speed winner

Reach Us on Legal or Policy Matters

Open Our Data and Security Practices

Data Collection Scope

Cookie Usage

Account Security

Data Retention

Your Access Rights

Requesting Changes or Deletion

Explore Answers to Policy Questions

01 Which jurisdiction's law governs my account?

02 What personal data does speed winner hold about me?

03 How do I request a copy of my personal data?

04 Can I ask for my personal data to be deleted?

05 How long does speed winner keep my account records?

06 What happens to my data when I use Touch 'n Go or GrabPay to fund my account?

07 How do I flag a concern about how my data has been handled?

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